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How the composite score works
The overall score is a weighted average of the categories: Getting the product 40%, Trust before buying 20%, Mobile 15%, Speed 15%, and Polish and audit 10%. It is never more than 10 points above the Getting the product score, because a product a visitor cannot get cannot score well on anything else, and never more than 25 points above the weakest category, so one badly broken area is not averaged away. Any issue in the main list caps it at 89, so a score above 90 means nothing worth fixing was found.
Each category starts at 100 and stays there when nothing was found in it, whether or not the inspection got that far. Each distinct verified finding deducts 60 points for a serious problem on the path from arriving to paying, 40 for another serious problem, 30, 15 or 8 by high, medium or low severity otherwise, and 4 for an audit finding. Each additional finding below the list takes 2 more points off the overall score, up to 10. Scores stop at zero and round to whole numbers. The formula is fixed and versioned, so the same saved evidence always receives the same score.
Small mono text fails the AA contrast threshold
Several pieces of 12px monospace copy on the home page fall below the WCAG AA contrast threshold. The kicker line "agent experience ranking · v2.1" and the sub-input line "See how well agents can find and use you" render at #9b9893 on #f9f7f2, a ratio of 2.68:1 against the required 4.5:1. The amber stat value in "Average rank: 40" is worse at 2:1 (#f59e0b on #f9f7f2).
The v2.1 link is not distinguishable from its label text
On the home page, the "v2.1" link inside the "agent experience ranking . v2.1" line carries no underline and relies only on color to set it apart from the text around it. Contrast between link text #2e2e2d and surrounding text #75726c measures 2.83:1, below the 3:1 minimum required by WCAG 2.1 SC 1.4.1. The underline only appears on hover, so the link reads as plain text at rest.
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